Refunds
Refund and Cancellation Policy
This store currently sells pre-orders. Please read the pre-order section first.
Pre-orders: cancel any time before shipment
You may cancel a pre-order at any time before it ships. Email eli@evnastudios.com with your order number. No reason is required and there is no restocking fee. We refund the full amount you paid.
If we miss the ship date
We expect to ship by the end of December 2026. If we cannot meet that date, we will email you before then with a revised date. You may accept the new date or cancel for a full refund. The choice is yours.
If the production run does not happen
If we do not reach the minimum order quantity the factory requires, the run will not proceed and every order will be refunded in full. You will not be left waiting on a maybe.
After your order arrives
If your plush arrives damaged, defective, or not as described, contact us within 30 days of delivery at eli@evnastudios.com with your order number and a photo. We will replace it or refund you in full, including return shipping. You do not pay to fix our mistake.
How refunds are issued
Refunds go back to the original payment method. Once we process a refund, allow five to ten business days for it to appear on your statement, depending on your bank.